Keeper Security
Keeper Security Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keeper Security has 3.8 star rating based on 30 customer reviews. Consumers are mostly neutral.
80% of users would likely recommend Keeper Security to a friend or colleague.
- Rating Distribution
Pros: Did refund both charges, Functional.
Cons: Customer service, Information maybe expose, Yet to see anything so far.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Keeper Security has 3.8 star rating based on 30 customer reviews. Consumers are mostly neutral.
80% of users would likely recommend Keeper Security to a friend or colleague.
- Rating Distribution
Pros: Did refund both charges, Functional.
Cons: Customer service, Information maybe expose, Yet to see anything so far.Recent recommendations regarding this business are as follows: "Make a copy somewhere else", "these are good people", "Won’t recommend", "Don't do the auto renew. They added a service I didn't sign up for. The program was hard to use. I don't know if any of these programs are worth anything at all.", "I love my keeper".
Review authors value the most Privacy and Data Security and Diversity of Products or Services. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Keeper Security Reviews
"Billing"
Keeper customer service was Extremely helpful in resolving all my billing issues and duplicate accounts.
"Problems"
Poor customer service regarding an account recovery. Difficult to contact. No phone response Unable to resolve despite being a customer for many years. Move on...
Minneapolis, Minnesota
Billing
Keeper customer service was Extremely helpful in resolving all my billing issues and duplicate accounts.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bexleyheath, England
استفسار
لا يوجد حل
May Gods peace be upon you. Can you help me?
I linked the hamster bot to this code (UQDre0OOktqD5-QhtcR9HtaFhIdrFbIECswp6LK411vEor0d)
and it was deleted.
Now I have a new code. I hope you link it to it
.(UQCxMgTquCllymJDnHjLtT9JjgpEcbqN1HUj_XMlbERYETCU)
Preferred solution: استرجاع محفظة سابقة
North Richland Hills, Texas
Locked out
If you cant help me when Im locked out and I have to start all over again, what good is this service to me? I have keeper for a reason because I cannot remember all the passwords that I have so why would I want to start all over??
User's recommendation: Make a copy somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Brandon, Manitoba
Lost data
As the App I was using was free I was told it did not have customer support and I needed to have a paid subscription to have support.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Naperville, Illinois
I like keeper but was very frustrated trying to find a phone # to call for support
it took 2 days of calling support before I finally connected. However, my problem was quickly solved after I connected!!
User's recommendation: these are good people
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Never got a call back
There's nothing to do with any upsetting nonsense, but I was on hold and pressed one when the option of holding my place and calling me back was offered.
Preferred solution: The answer to the question I had.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
I need to be able to use my app with my same email and it’s not letting me get into it without my master password that I have but it’s saying it’s the wrong password
keeper was supposed to help me reset my app so I could use my email because my master password was lost. I need help doing that so I can start using the app again with my same email.
I did set up a master keyword with a bunch of different words just in case I got locked out but its saying that I never did so I cannot use my account or get into it. It just seems like it was going to work because it asked me for two master passwords, but for some reason its, going to my email and saying that my email is already in use with this account so I need help resetting the whole account the whole app so I can use my email for my password manager app.
Its very important that I have my things secure and I paid for this app a lot of money and I would really appreciate a phone call back as soon as possible. My phone number is 561-255-**** thank you so much again my name is Juliana Dover
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Resolved: Did not want renewal. no notification. two separate charges in March
Company fixed the issue and I have been provided with apology. Contacted them on their website
They refunded my money. But there was no regrets provided for add on service that was added without my permission.
They refunded it but I don’t trust the company because of the add on. How many people subscribe to things without checking their credit card? Lots.i am not one of them.
I would not recommend keeper for this reason. Average at best app.
I didn't receive notice like most autonewals provide. I was charged 74.99 on march 5 and 39.99 again on march 5.
I am requesting that charges be reversed.
We don't need this security. Our credit card was hacked in between.
it doesn't help when you shop online.
Please contact me via my email for affirmation of the charges and the reversals. Thank you
- Did refund both charges
User's recommendation: Don't do the auto renew. They added a service I didn't sign up for. The program was hard to use. I don't know if any of these programs are worth anything at all.
Oakland, California
Resolved: Helo. *** service. Want to talk to someone
Company fixed the issue and I have been provided with apology. It was settled
Human please wont work. *** sysytem.
Help should be easier.
Will never recommend. Why do I have to go thru this for help.
User's recommendation: Won’t recommend
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Mateo, California
Needed service quick
it was fine..i ended up having to call and got a live person after emailing 5 times and hearing nothing
Alexandria, Virginia
Cannot enter or edit entries
I sent an email asking for help and have not received any help yet. I still cannot edit any entry or add more.
From the research Ive done, the free edition of the app says that you can have unlimited entries on one device. And yet, I cant do anything in the app anymore.
Resolved: Customer service
Company fixed the issue and I have been provided with apology. Misunderstanding
Need customer support. Paid for renewal but keeper on phone number 215-595-**** states it needs to be renewed as of 2/1:2024.
Please call to straighten this out.
Thank you.
Preferred solution: Info about current renewal not being listed as renewed.
Cannot access account
Tried to reset master password, I get to the prompt that asks where my wife and I met I answer the question but nothing.
Saint Joseph, Michigan
Can't add to my family plan
I sent the invitation email, but my family member can be added keeper still says pending after the accept the invitation
User's recommendation: I love my keeper
Problems
Poor customer service regarding an account recovery. Difficult to contact. No phone response
Unable to resolve despite being a customer for many years.
Move on to another service
Preferred solution: Establish serivce
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Resolved: Hard to get to a live person
Company fixed the issue and I have been provided with apology. They helped to get the account up and running.
They followed up with many calls to make sure that my account is good to go. Thank you for your help!
I had called in several times and couldnt connect with a person that is not acceptable. Should have easier access to customer services
Preferred solution: Someone to call me!
User's recommendation: Need better communication
Companies Similar to Keeper Security
1Password
“Hi 1password we want to reduce the number of licenses. Currently, we have 25 in use, of which 11 are...“
PasswordManager com
“I didn't authorize the 3499 you took off my debit card without permission I would like a full refund for...“
RoboForm
“I was trying to display the RoboForm lower toolbar through Extensions with Edge and Chrome, but the...“
Bitwarden
“dears i can't accesss my account please help the erorr i recevid (Items in suspended organizations...“
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
I can second this. I wasn't able to find the Consumer Support number in the app, nor on the KeeperSecurity.com website and had to use Google.
Only Business Support was easily findable.
That said, once I got the correct number, I was quickly connected with a live body that was professional, and quick to help. Top notch customer support as long as you can find the number to call.